Our people matter

Who we are

Upperdog is a digital agency based in the centre of Bournemouth. We are a growing team of digital specialists who live by our motto: work hard and be nice to people. We design and build high-performing websites and take pride in creating great client experiences from the very first conversation right through to delivery and ongoing support.

As we continue to grow, we are investing in senior technical leadership to strengthen our capability, evolve our offering, and ensure we remain confident and forward-thinking in the solutions we deliver to clients.

About the role

As a Quality Assurance Tester at Upperdog, you will take ownership of quality assurance across the websites, digital platforms and technical work we deliver for clients.

This is not simply an end-of-project testing role. You will:

• Be involved throughout the production lifecycle, identifying potential issues before they become production problems.
• Create and execute structured test plans based on project requirements, technical specifications and acceptance criteria.
• Carry out functional, regression, responsive and cross-browser testing across our digital work.
• Investigate, reproduce and clearly document technical issues to support efficient resolution.
• Take ownership of pre-launch QA and help ensure work is ready to move confidently into production.
• Help develop and improve our QA processes, documentation and tooling as our technical capability grows.

You will work closely with developers, designers, project managers, account managers and digital marketing specialists, acting as a trusted voice for quality and helping the whole team deliver better work.

About you

You’ll thrive in this role if you:

• Have experience working in QA, software testing, website testing or a digital production environment.
• Have a strong understanding of how websites work and are comfortable investigating issues beyond simply identifying that something is broken.
• Are methodical and detail-oriented, with a natural tendency to question whether something works as it should.
• Understand the importance of testing against requirements, acceptance criteria, designs and the original client brief.
• Are comfortable using browser developer tools to investigate technical issues and provide useful information to developers.
• Can clearly document bugs, including steps to reproduce, expected behaviour and actual behaviour.
• Are comfortable working across multiple projects and managing competing priorities in a fast-paced agency environment.
• Approach QA collaboratively, recognising that quality is a shared responsibility across the production team.
• Communicate technical issues clearly and confidently to both technical and non-technical colleagues.
• Are proactive and comfortable challenging requirements or highlighting potential issues early.
• Have a genuine interest in digital technology and enjoy understanding how things work.

Key Responsibilities

Website & Digital Product QA

• Test websites and digital experiences throughout the development lifecycle, from initial staging builds through to launch and post-launch support.
• Create and execute test plans based on project requirements, technical specifications and acceptance criteria.
• Carry out functional testing across websites, including navigation, forms, search, filtering, ecommerce journeys, user interactions and integrations.
• Perform regression testing following development changes, bug fixes and content updates.
• Test websites across major browsers, operating systems, screen sizes and devices.
• Test responsive behaviour across desktop, tablet and mobile experiences.
• Check website functionality against designs and agreed specifications, identifying visual and interaction inconsistencies.
• Test error states, validation messages, edge cases and unexpected user journeys.
• Carry out pre-launch checks and provide QA sign-off before websites move into production.
• Carry out post-launch testing to ensure websites continue to function correctly in the live environment.

Tracking, Analytics & Marketing Technology QA

• Test website tracking and analytics implementations, including Google Analytics 4, Google Tag Manager and conversion tracking.
• Verify that key user actions and conversions are being recorded correctly.
• Test marketing forms, lead submissions and integrations with CRM and other third-party systems.
• Validate tracking across different browsers, devices and user journeys.
• Work with digital marketing and development teams to investigate discrepancies between expected and actual tracking behaviour.
• Support QA of advertising and marketing technology integrations, including Google Ads, Meta and other third-party platforms where required.
• Help ensure technical implementations support accurate reporting and attribution.
• Bug Management & Technical Investigation
• Identify, reproduce and document bugs clearly, providing developers with enough information to investigate and resolve issues efficiently.
• Prioritise issues based on severity, user impact, risk and project deadlines.
• Retest fixes and confirm that resolving one issue has not introduced another.
• Use browser developer tools, console logs, network requests and other technical tools to investigate problems.
• Work closely with developers to understand the cause of issues and improve the quality of fixes.
• Maintain clear QA records and ensure outstanding issues are communicated to relevant project teams.
• Identify recurring issues and recommend improvements to development and production processes.

Process & QA Improvement

• Help establish and maintain consistent QA processes across the Technical Production team.
• Develop reusable test plans, checklists and QA documentation for different types of projects.
• Help improve our pre-launch and post-launch quality control processes.
• Identify opportunities to introduce automation where it can improve efficiency, reliability or test coverage.
• Contribute to the development of automated testing and QA tooling as the team’s technical capabilities grow.
• Help establish sensible QA standards across websites, tracking, integrations and technical production.
• Share knowledge with developers and wider production teams to improve quality across the agency.

Skills & experience

• 2+ years’ experience in QA, software testing, website testing, digital production or a similar role.
• Strong experience with manual functional and regression testing.
• Good understanding of HTML and CSS, with enough JavaScript knowledge to understand and investigate common front-end issues.
• Confident using Chrome DevTools or equivalent browser developer tools.
• Experience testing responsive websites across different browsers and devices.
• Experience using bug tracking or project management systems such as Jira, Smartsheet, Marker.io, Confluence or similar.
• Understanding of web forms, APIs, cookies, sessions and basic web requests.
• Experience testing analytics and tracking implementations, particularly GA4 and Google Tag Manager.
• Strong attention to detail and a methodical approach to testing.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating closely with developers, designers, project managers and marketing teams.
• Good understanding of software development and website production lifecycles.
• Ability to manage multiple projects and prioritise testing according to deadlines and risk.

Desirable

• Experience working in a digital agency or client-facing technical production environment.
• Experience testing WordPress, CMS and ecommerce websites.
• Familiarity with automated testing tools such as Playwright, Cypress or Selenium.
• Experience with API testing and third-party integrations.
• Strong understanding of GA4, Google Tag Manager and conversion tracking.
• Knowledge of accessibility standards, including WCAG.
• Experience with performance testing tools such as Lighthouse or PageSpeed Insights.
• Experience testing CRM integrations, lead generation journeys or marketing automation.
• Experience helping establish QA processes within a growing team.

What Success Looks Like

• You take ownership of QA across our digital projects.
• Issues are identified early and websites launch with fewer avoidable defects.
• Developers receive clear, actionable feedback.
• Tracking, integrations and key user journeys are tested confidently before release.
• QA processes and documentation become consistent and reusable across projects.
• Recurring issues lead to improvements in how we work.
• You contribute to strengthening Upperdog’s overall technical production capability.

What benefits can Upperdog offer you?

• 30 days of annual leave from your first day, plus Bank Holidays
• Hybrid and flexible working
• Private healthcare – including mental health support, therapies and diagnostic services
• Development and events contribution towards additional learning such as online courses, subscriptions or reading materials to help you expand your knowledge
• Gym membership / subsidised parking
• Referral fee – bonus referral for any new starter or client
• Monthly team lunches
• Quarterly team building – from the New Forest water park to crazy golf!
• Dog-friendly office
• Quarterly appraisals with clear objectives, training and development plans and discussions on career progression
• Pension scheme
• Good office location in central Bournemouth with nearby shops and cafes, located next to the gardens and 5 minutes from the beach
• And more…

Salary: Dependent on candidate

For more information and to ensure your details reach the correct person, please email careers@upperdog.co.uk with a copy of your CV and an introductory email. You will hear back within 28 days to confirm if we’d like to invite you to interview.

Please no recruitment agencies.

Who are Upperdog?

Upperdog is a digital marketing agency based in Bournemouth with clients across the globe. We’re a team of digital pioneers who live by our motto ‘work hard and be nice to people’. If you want to know more, take a look at our website or have a nose on Instagram.

About the role:

As a mid-weight Web Developer at Upperdog, you’ll play a key role in the custom design and build of WordPress websites, no cookie-cutter themes or plugin overload, just well-structured, scalable code you can be proud of.

You’ll collaborate closely with our designer, fellow developers, and project managers, actively contributing to client conversations and technical decision-making throughout the project lifecycle. We work openly and collaboratively, you’ll be part of shaping solutions, not just delivering them.

Our developers regularly review each other’s code, share ideas and support continuous improvement, helping everyone level up together.

This is a great role for someone with 3 – 4+ years’ experience who’s ready to take on more responsibility and expand their skills across modern front-end development, WordPress and JavaScript frameworks.

About you

You’ll enjoy and excel here if you:

• Have strong foundational knowledge of front-end development and custom WordPress builds
• Enjoy solving complex technical challenges and shaping how solutions are delivered
• Are proactive, curious, and passionate about emerging technologies e.g. React, headless, etc.
• Communicate well with both technical and non-technical stakeholders
• Embrace constructive feedback, both giving and receiving it, to level-up code quality
• Take pride in delivering polished experiences that honour the design vision accurately

Key responsibilities

• Build custom WordPress websites using bespoke designs created by our in-house designer team
• Develop clean, scalable front-end code that delivers pixel-perfect results aligned to the approved designs
• Ensure responsive layouts and great user experiences across desktop, tablet and mobile devices
• Test, troubleshoot and resolve bugs to ensure high quality and smooth launches
• Support the ongoing maintenance and enhancement of existing client websites
• Work collaboratively with designers, developers and project managers to plan and deliver work on time and to scope
• Join relevant client conversations to provide technical clarity and confidently explain solutions in plain language
• Follow modern web standards, accessibility principles and security best practice in every build
• Participate in internal code reviews, sharing knowledge and contributing to continuous improvement across the team
• Stay up to date with new technologies, tools and techniques by actively bringing fresh thinking into our projects
• Manage your workload effectively, working independently when needed while proactively communicating progress with the team

Skills & experience

Required

• 3–4+ years in front-end development within a digital agency or commercial WordPress environment
• Strong HTML, CSS and modern JavaScript including responsive design techniques
• Solid WordPress PHP development experience and being able to build and extend custom themes
• Advanced Custom Fields (ACF) experience being confident building structured, scalable components
• Good understanding of the WordPress Block Editor (Gutenberg) and custom field integration
• Strong attention to accessibility, performance and security best practices
• Comfortable with Git version control and browser DevTools
• Confident communicating technical decisions clearly to both internal teams and clients
• Strong problem-solving skills and a proactive mindset toward ownership and delivery

Nice to have

• Experience with modern JavaScript frameworks such as React, Vue or similar
• WooCommerce development experience (setup, customisation and optimisation)
• Familiarity with SCSS/SASS and modern build tools (Webpack, Vite, etc.)
• Understanding of server environments, hosting, caching and deployment workflows
• Experience implementing tracking / analytics to support marketing performance
• Ability to contribute to UX or design discussions e.g. working in Figma

What success looks like

• You ship high-quality builds that are stable, scalable and beautifully matched to design
• Clients feel confident in your technical guidance and enjoy working with you
• You actively contribute to improving development standards and workflow
• Your skills evolve quickly through collaboration and mentorship

What we offer

• 30 days of annual leave from your first day, plus Bank Holidays
• Hybrid and flexible working
• Private healthcare – Including mental health support, therapies and diagnostic
• Development and events contribution – £500 per year towards any additional learning such as online courses, subscriptions or reading materials to help you expand your knowledge
• Gym membership / subsidised parking
• Referral fee – bonus referral for any new starter or client
• Monthly team lunches
• Quarterly team building – from the New Forest water park to crazy golf!
• Dog friendly office
• Quarterly appraisals – which clear objectives, training and development plans and discussions on career progressions
• Pension scheme
• Good office location in central Bournemouth with nearby shops and cafes, located next to the gardens and 5 minutes from the beach
• And more…

Salary: Dependent on experience

For more information and to ensure your details reach the correct person, please email a copy of your CV and an introductory email. You will hear back within 14 days to confirm if we’d like to invite you to interview. Please no recruitment agencies.

Location: 2 days in Bournemouth office / 3 days optional WFH

Who are Upperdog?

Upperdog is a digital marketing agency based in Bournemouth with clients across the globe. We’re a team of digital pioneers who live by our motto ‘work hard and be nice to people’. If you want to know more, take a look at our website or have a nose on Instagram.

Role Overview

As a Meta Specialist your main responsibility will be to make best practice recommendations, produce campaign strategies and implement paid social campaigns, predominantly on Facebook and Instagram (Meta). You’ll thrive in a fast-paced environment, have a high output and be good at adapting.

We are looking for someone who is passionate about Meta and how it can be used to drive fantastic results for clients. Hands on experience, an analytical approach and a hawk-eye for checking campaign builds and performance, is required.

You’ll be the port of call for the team to come to for questions around the platform; whether that’s to put together a proposal for a new or existing client, advise regarding performance, optimisation or troubleshooting, or to share what’s new on the platform.

You will work closely alongside Account Executives, Account Managers and Paid Specialists, reporting to the Head of Marketing.

Key Responsibilities:

Strategy

• Making best practice recommendations for campaign strategy; understand where social fits within the wider marketing strategy, selecting the campaign objectives and aligning the selected approach to this and the wider business goals
• Driving paid social strategies forwards by staying up to date with industry changes and making recommendations – and keeping the team updated too
• Develop awareness and conversion strategies, for lead gen and ecommerce websites
• Remarketing campaign strategy
• Creative strategy, aligning the message a user sees based on where they are in the funnel/campaign objective/targeting used

Implementation

• Creating audience targeting plans
• Setting up campaigns in Ads Manager from start to finish
• Writing ad copy
• Make creative recommendations for ad format/asset type based on objective/industry
• Select the best campaign objective based on KPIs
• QA campaign plans and campaign builds completed by co-workers

Management, optimisation and reporting

• Monitoring budgets – weekly and monthly and campaign level
• Monitoring and optimising campaigns
• Checking over accounts regularly, being across how the account is performing; being passionate about how it’s doing and what could be improved further and sharing this insight and recommendations with the Account Manager and clients
• Reporting and analysing performance; someone who is good with data; analysing results, providing strategic insights and learnings
• Strategy development and evolution; trying new tactics and testing. Is there a new campaign type/functionality that would improve results? Make a case for it!
• Calls/tickets with Facebook AMs and any required troubleshooting; managing independently to troubleshoot and resolve issues – a keen problem solver

Platform tools and advancement

• Pixel management; set-up, troubleshooting
• Catalogues and xml feeds
• Audiences – custom, lookalike, remarketing
• A/B split testing
• Facebook/Instagram shop
• Facebook stores
• Dynamic ads
• Bidding and budget strategies
• Utilising Facebook’s delivery tools and working with the algorithm
• Account access and Business Manager management
• Audits for leads – interpret briefs and objectives, independently manage access, analyse and provide recommendations
• Be up to date with the latest Meta releases and share with the team

Reporting

• Populating and analysing weekly/monthly/campaign client reports on Looker Studio
• GA4 – having a good understanding to be able to analysis the paid social traffic in this platform
• UTM tracking
• Dynamic parameters; in-platform and in GA4

Communication and list management

• Accustomed to speaking directly to clients on calls/at meetings/written communications
• Attending client meetings and presenting, preparing agendas/presentations
• Attending internal meetings, updating our systems such as Basecamp with your task statuses
• Extremely organised, managing tasks and deadlines in Basecamp for to-do lists
• Use Upperdog templates and internal processes
• Responsibilities may be subject to change based on organisational needs and priorities.

Desirable experience

• Conversions API
• Ecomm shop set up
• Store set up (locations)
• Meta certifications
• Outside of UK campaign experience
• Import functionality
• Travel/leisure/automotive/home interior experience
• Experience with other channels – SEO, PPC
• Experience training juniors
• Automation experience for set ups, reporting etc
• Leadership skills and desire for progression
• Be able to make up-to-date top level strategy recommendations for other platforms, such as but not limited to: X, Pinterest, LinkedIn, TikTok
• Reporting: Adobe Analytics, Excel reporting including tables and graphs

What benefits can Upperdog offer you?

• 30 days of annual leave from your first day, plus Bank Holidays
• Hybrid and flexible working – working in our Bournemouth office Tuesday and Wednesday, with optional WFH for remainder of the week
• Private healthcare – Including mental health support, therapies and diagnostic
• Development and events contribution – towards any additional learning such as online courses, subscriptions or reading materials to help you expand your knowledge
• Gym membership / subsidised parking
• Referral fee – bonus referral for any new starter or client
• Monthly team lunches
• Quarterly team building – from the New Forest water park to crazy golf!
• Regular appraisals – which clear objectives, training and development plans
• Pension scheme
• Good office location in central Bournemouth with nearby shops and cafes, located next to the gardens and 5 minutes from the beach
• And more…

Salary: Dependent on experience

For more information and to ensure your details reach the correct person, please email careers@upperdog.co.uk with a copy of your CV and an introductory email. You will hear back within 14 days to confirm if we’d like to invite you to interview.

Please no recruitment agencies.

Location: 2 days in Bournemouth office / 3 days optional WFH

Role Overview

We’re looking for a Full Stack AI Developer to take ownership of technical delivery across client websites and our growing AI and data infrastructure. This is a dual-purpose role that bridges the gap between traditional web development and artificial intelligence.

On the web and development side, you’ll be building and delivering custom websites for clients across ecommerce, lead generation, and professional services. You’ll own full stack delivery from backend architecture through to front end and deployment, working closely with our design and development team to turn client briefs into live, production-ready builds.

On the AI and data side, you’ll be building the infrastructure that powers the next phase of our agency’s growth. That means MCP servers, AI agents, automated reporting pipelines, CRM and ad platform integrations, and internal tooling across both production and marketing that makes the whole team faster and smarter.

Development and production website build

• Build and deliver custom websites and web applications for clients across ecommerce, lead generation, and professional services, with a focus on performance, usability, and maintainability.
• Own full stack delivery: backend logic, APIs, front end interfaces, deployment, and ongoing production support.
• Work with our implementation and client support teams to translate briefs into clear technical delivery plans with realistic estimates.
• Manage releases, monitor live environments, and respond to production issues.
• Support scoping conversations and contribute to commercial decisions around timescales and build approach.

AI and data infrastructure

• Design and build MCP servers and AI agent infrastructure for internal use and as a productised offering for clients, with commercial responsibility for how those systems are architected: cost implications, token consumption at scale, and infrastructure that is not rigidly tied to a single LLM provider.
• Develop backend data pipelines integrating CRM systems, Google Ads API, GA4, BigQuery, and other marketing platforms.
• Build and maintain RESTful API integrations, replacing workaround solutions with properly engineered, scalable alternatives.
• Build internal AI tools covering automated reporting, client performance summaries, and workflow automation.
• Develop internal tooling that makes the delivery team faster: AI-assisted code review, automated testing, reusable component libraries, and smarter deployment pipelines.
• Build knowledge and workflow tools that reduce friction across the business, from project briefing and onboarding through to meeting summarisation and internal system integrations.
• Support the productisation of technical services into scalable, repeatable, billable offerings.

What we’re looking for

• 3+ years of full stack development experience with a strong backend foundation.
• Proven experience building and delivering production websites and web applications, including ecommerce builds, lead generation sites, and custom web applications for commercial clients.
• Comfortable owning a project end to end: scoping, estimating, building, deploying, and supporting live environments.
• PHP/Laravel or Node.js on the backend, with React or JavaScript on the front end.
• WordPress experience, both as a headless CMS and for full builds from the ground up, not templated solutions.
• Experience building REST APIs and integrating third-party platforms and services.
• Cloud platform experience on Azure or AWS.
• Solid Git and CI/CD practices.
• Genuine AI-assisted development experience: not just Copilot, but real understanding of how and when to apply AI tools appropriately and commercially.
• Strong communicator who can work directly with clients and non-technical stakeholders.

What would set you apart

• MCP server, LLM integration, or AI agent architecture experience.
• Familiarity with marketing tech: Google Ads API, GA4, BigQuery, GTM, or server-side tracking.
• Agency or client-facing delivery background.
• Commercial awareness of AI API costs and how to architect systems that scale without creating unplanned spend.
• Security background or awareness: Cyber Essentials, NCSC, or Azure AD.
• An interest in the productisation of technical services and what makes them sellable.

What benefits can Upperdog offer you?

• Hybrid and flexible working – working in our Bournemouth office Tuesday and Wednesday, with optional WFH for remainder of the week
• Private healthcare – Including mental health support, therapies and diagnostic
• 30 days of annual leave from your first day, plus Bank Holidays
• Development and events contribution – towards any additional learning such as online courses, subscriptions or reading materials to help you expand your knowledge
• Gym membership / subsidised parking
• Referral fee – bonus referral for any new starter or client
• Monthly team lunches
• Quarterly team building – from the New Forest water park to crazy golf!
• Regular appraisals – which clear objectives, training and development plans
• Pension scheme
• Good office location in central Bournemouth with nearby shops and cafes, located next to the gardens and 5 minutes from the beach
• And more…

Salary: Dependent on the candidate

For more information and to ensure your details reach the correct person, please email careers@upperdog.co.uk with a copy of your CV and an introductory email. You will hear back within 14 days to confirm if we’d like to invite you to interview.

Please no recruitment agencies.

Location: 2 days in Bournemouth office / 3 days optional WFH

Who is Upperdog?

Upperdog is a digital marketing agency based in Bournemouth with clients across the globe. We’re a team of digital pioneers who live by our motto ‘work hard and be nice to people’. If you want to know more, take a look at our website or have a nose on Instagram.

Role Overview

As a Digital Account Manager, you’ll play a key role in the agency, managing your own list of clients and overseeing the delivery of digital marketing campaigns across SEO, PPC and/or paid social. This is a client-facing role where you’ll act as the main point of contact, ensuring activity is well planned, clearly communicated and aligned with client objectives.

You’ll be responsible for managing delivery rather than hands-on implementation, working closely with Account Executives and platform specialists who will execute the work. Your focus will be on coordination, performance oversight and client satisfaction, ensuring campaigns are delivered on time and generate strong, measurable results.

Key Responsibilities

Client management & communication

• Act as the main day-to-day contact for your client list
  • Build strong, trusted relationships with clients
  • Lead client meetings, calls and updates as required
  • Ensure clients are kept informed on progress, performance and next steps

Campaign delivery & performance

• Plan and manage the rollout of digital marketing campaigns across SEO, PPC and/or paid social
  • Ensure all activity is aligned with client objectives and agreed KPIs
  • Review performance and make data-led recommendations for improvement
  • Ensure reporting is accurate, clear and delivered on time
  • Support weekly and monthly performance reporting and analysis

Internal coordination

• Work closely with Account Executives and platform specialists to plan and deliver client work
  • Ensure tasks are scoped correctly, scheduled appropriately and completed to a high standard
  • Maintain clear internal communication to keep delivery on track
  • Support internal processes that improve efficiency and quality of delivery

Commercial & strategic support

• Contribute ideas and recommendations to improve campaign performance and client outcomes
  • Support new business activity, including audits, pitch preparation and presentations
  • Help identify opportunities to grow existing accounts where appropriate

Skills & experience

Essential
• 1–2+ years’ experience in a digital marketing agency, in an Account Manager, Executive or implementation role
• Experience working with SEO, PPC and/or paid social campaigns
• Google Analytics 4 experience
• Strong Excel or Google Sheets skills
• Excellent verbal and written client communication skills
• Highly organised with strong time management
• Proactive, with good initiative and attention to detail
• Excellent spelling and grammar
• Ability to manage a busy workload and prioritise effectively
• Team player with a positive, collaborative attitude

Desirable
• Experience setting up or managing SEO campaigns, including keyword research and on/off-page activity
• Experience setting up or managing paid search campaigns across Google Ads (Search, Performance Max, Display, Shopping)
• Experience setting up paid social campaigns on platforms such as Meta or LinkedIn
• Google Ads or Meta Blueprint certifications
• Experience with Looker Studio, GA4 and Google Tag Manager
• Experience working with lead generation and/or ecommerce clients
• Experience working across international markets
• Experience supporting pitches or tenders
• Familiarity with additional platforms such as Microsoft Ads, Amazon Ads, LinkedIn Ads, Spotify Ads or Pinterest Ads

What benefits can Upperdog offer you?

• 30 days’ holiday plus Bank Holidays
• Flexitime
• Option to WFH 3 days per week Mon/Thurs/Fri
• Monthly team lunches
• Casual dress code
• Budget towards events and training courses
• Pension scheme
• Parking or gym membership contribution
• Private medical insurance
• Quarterly team building – from the New Forest water park, crazy golf to virtual quizzes!
• Good office location in central Bournemouth with nearby shops and cafes, located next to the gardens and 5 minutes from the beach
• Career progression; we hire our staff based on the long-term. Show us your hard work and commitment and we’ll want you to grow with the company.

And more…

Salary: Dependent on candidate

Application process

For more information and to ensure your details reach the correct person, please email a copy of your CV and an introductory email. You will hear back within 28 days to confirm if we’d like to invite you to interview. Please no recruitment agencies.

• First stage interview – this will be a short Teams call to hear a bit about you and your experience and tell you more about the role
• Second stage interview – this will be an in-person interview at Upperdog HQ in Bournemouth, including a short presentation for you to prepare (a brief will be provided) and some more in-depth interview questions.

Upperdog is a digital agency based in the centre of Bournemouth. We are a growing team of digital specialists who live by our motto: work hard and be nice to people. We design and build high-performing websites and take pride in creating great client experiences from the very first conversation right through to delivery and ongoing support.

We’re entering an exciting growth phase, and we’re looking for a mid-weight Project Manager ready to step up, drive delivery excellence, and become a trusted partner to our clients.

About the role

This is a hands-on end-to-end project management role, where client servicing and delivery leadership go hand-in-hand. You’ll manage a variety of website design and development projects, from kick-off and scoping through to release and post-launch support.

You’ll work closely with designers, developers and senior stakeholders, planning work into production, guiding teams to hit deadlines, and building lasting client relationships rooted in trust and clarity.

We want someone with 2–3+ years of digital agency experience who is hungry to grow, contribute ideas, and take more ownership over time.

About you

You’ll thrive here if you:

• Have experience managing website or digital delivery projects in an agency setting
• Enjoy both client communication and internal project leadership
• Can translate project goals into achievable plans, budgets and timelines
• Are ambitious to progress and shape how Project Management evolves at Upperdog
• Balance organisation and rigour with a friendly, proactive and positive approach
• Aren’t afraid to challenge ambiguity and push for clarity, quality, and the right solution

Key responsibilities

Project & client ownership

• Plan, scope and estimate projects, ensuring clear briefs and agreed deliverables
• Run client meetings and workshops, sharing status updates and presenting work confidently
• Manage budgets, timelines, and resources as well as proactively identifying risks or blockers

Delivery leadership

• Work closely with our production team to schedule tasks and keep work moving smoothly
• Maintain project documentation, tickets and forecasts
• Oversee key project phases including UX, design, development, QA, launch and support

Communication & collaboration

• Ensure clients feel supported, informed and confident in the process
• Provide clear internal communication, ensuring requirements are fully understood
• Support smooth transitions into retainer, improvement or support phases

Quality & results focus

• Uphold delivery standards: accuracy, consistency and continuous improvement
• Drive successful project outcomes through testing, acceptance and feedback loops
• Celebrate wins and capture learnings for future optimisation

Skills & experience

Required

• 2–3+ years in a digital agency or web-focused delivery environment
• Strong project planning and coordination skills (budgets, scopes, timelines)
• Excellent communication skills, written, verbal and client-facing
• Confident presenting ideas and managing expectations at all levels
• Experience working with multidisciplinary teams (design + development)
• Familiarity with modern PM tools and processes (e.g. Basecamp, Jira or similar)

Nice to have

• Experience managing WordPress web builds
• Understanding of UX, design, SEO or web development principles
• Knowledge of resource planning and commercial performance metrics
• Experience in ongoing website support or retainers
• Any exposure to analytics, CRO or digital strategy

What success looks like

• Projects run smoothly, efficiently and profitably
• Clients feel supported and trust you as their go-to delivery partner
• Teams enjoy working with you and feel clear and motivated
• You proactively drive improvements in delivery and client experience
• You grow into a senior leader as the business scales

What we offer

• 30 days of annual leave from your first day, plus Bank Holidays
• Hybrid and flexible working
• Private healthcare – Including mental health support, therapies and diagnostic
• Development and events contribution – £500 per year towards any additional learning such as online courses, subscriptions or reading materials to help you expand your knowledge
• Gym membership / subsidised parking
• Referral fee – bonus referral for any new starter or client
• Monthly team lunches
• Quarterly team building – from the New Forest water park to crazy golf!
• Dog friendly office
• Quarterly appraisals – which clear objectives, training and development plans and discussions on career progressions
• Pension scheme
• Good office location in central Bournemouth with nearby shops and cafes, located next to the gardens and 5 minutes from the beach
• And more…

For more information and to ensure your details reach the correct person, please email careers@upperdog.co.uk with a copy of your CV and an introductory email. You will hear back within 28 days to confirm if we’d like to invite you to interview. Please no recruitment agencies.

Job Types: Full-time, Permanent